SimpleO ("us", "we", or "our") operates the www.simpleo.ai application, platform and mobile application. This Privacy Policy provides information on our policies regarding the collection, use and disclosure of Personal Information (as defined below) when you use our applications or website, including online services provided by us in connection with SimpleO, or otherwise interact with us (for example, by attending our events) (together, "Services"). We will not use or share your information with anyone except as described in this Privacy Policy.
By using the Services, you agree to the collection and use of your Personal Information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use . If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
Outline:
- Types of personal information we collect
- How we use your personal information
- How we share your personal information
- How we store and secure your personal information
- Your rights related to your personal information
- Terms applicable to specific legal jurisdiction
- Other important information
- Types of Personal Information we collect
While using our Services, we may ask you to provide us with personal information. Personal information may include, but is not limited to, your email address, name, phone number, postal address, and other information. ("Personal Information").
Information you provide directly to us
- Account and Profile Information: We collect information about you when you register on the Services, create or modify your profile, set preferences, sign-up for or make purchases through the Services. We collect your display name, profile photo, job title, and other details (such as goals, professional interests, roles of users which you are looking to connect with) to be displayed on your profile in our Services. We keep track of your preferences when you configure settings for the Services.
- Content you provide through our Services: We collect and store information that you post, send, receive and share through our Services. This content includes any information about you that you may choose to include. Examples of content we collect and store include: your email address, your mobile phone number, your name, profile picture, summary, the venue of your invitation including name, address, location, the guests information (names, job titles and profile pictures) joining your invitation, the messages you exchange in chat, your request to join other invitations (submitted, pending), comments you enter in Feedback pages, and any customer support requests or information you provide to us. We also collect search terms (including key words and filter values) when you conduct searches on our Services. Server and data center administrators can disable our collection of this information from the Services via the administrator settings or prevent this information from being shared with us by blocking transmission at the local network level.
- Content you provide through our website: We collect other content that you submit through our website, for example, when you subscribe to our newsletter (your name, surname and email address) or when you comment on our blog. This collection is performed via mailchimp or brevo, and is governed by mailchimp or brevo`s own privacy policies.
Information we collect automatically when you use the Services
- Data analytics: We collect content using analytics techniques that hash, filter or otherwise scrub the information to exclude information that might identify you or your organization, and we collect clickstream data such as cookie, about how you interact with and use features in the Services. These cookies assist in generating statistics and reports regarding visitors and their activities on the website or app, aiding in the analysis of user behavior and the production of insightful information.
- Log Data: We may also collect information that your browser sends whenever you visit our website or application or when you access the Services through a mobile device ('Log Data').
- This Log Data may include information such as your computer's Internet Protocol ('IP') address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages and other statistics.
- When you access the Services through a mobile device, this Log Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics. In addition, we may use third party services such as Google Analytics or Mailchimp or Brevo that collect, monitor and analyze this type of information in order to increase the functionality of our Services. These third party service providers have their own privacy policies addressing how they use such information.
- Location information: We may use and store information about your location, if you give us permission to do so. We use this information to provide features of our Services and to improve and customize our Services. You can enable or disable location tracking when you use our Services any time, through your mobile device settings.
Information we receive from other sources
- Other Partners: We receive information about you and your activities on and off the Services from third-party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with our Services.
- We collect content using analytics techniques that hash, filter or otherwise scrub the information to exclude information that might identify you or your organization, and we collect clickstream data about how you interact with and use features in the Services.
How we use your Personal Information
How we use your Personal Information depends on the Services you use and how you configure your settings. The purposes for which we use your Personal Information are as follows:
- To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide user support, and operate and maintain the Services. For example, we use the name and profile picture you provide in your account to identify you to other users. Our Services also include tailored features that personalize your experience, enhance your experience, and improve your ability to meet up with other users.
- For research and development: We are always looking for ways to make our Services smarter, faster, more secure, integrated and useful to you. We use data about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. In some cases, we apply these learnings across our Services to improve and develop similar features or to better integrate the services you use. We also test and analyze certain new features with some users before rolling the feature out to all users.
- To communicate with you about the Services: We use your contact information to send communications via email, mobile phone and within the Services, including responding to your comments, questions and requests, providing user support, and sending you technical notices, updates, security alerts, and administrative messages. We also provide tailored communications based on your activity and interactions with us. We also send you communications as you onboard to the Services to help you become more proficient in using that Services. These communications are part of the Services and in most cases you cannot opt out of them. If an opt-out is available, you will find that option within the communication itself or in your account settings.
- Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
- For safety and security: We use information about you and your use of the Services to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of our End User Licensing Agreement (EULA) and other policies.
- To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims and proceedings, as well as for compliance, regulatory, and audit purposes.
- With your consent: We use information about you where you have given us consent to do so, for purposes not listed above. For example, we may publish testimonials or featured user stories to promote the Services, with your permission.
How we share your Personal Information
We share information we collect about you in the ways stated below:
- Sharing within our group and with third parties: We share information with our group companies and third parties that help us operate, provide, improve, integrate, customize and support our Services.
- Service providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including policies and procedures designed to protect your information.
- Links to third party sites: The Services may include links that direct you to other websites or services operated by third parties whose privacy practices may differ from ours. If you access any of these third party sites or services, the processing of your information may be governed by their policies.
- With your consent: We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied users on our public websites. With your consent, we may post your name, profile picture, organization and job title, alongside the testimonial.
- Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to: (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements; (b) enforce our agreements, policies and Terms of Use; (c) protect the security or integrity of our Services, or (d) protect SimpleO, our users or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
- As part of a business transaction: If SimpleO is involved in a merger, acquisition or asset sale, your Personal Information may be transferred.
International transfers
- International transfers of information we collect: We collect information globally and primarily store that information in the United States and Europe. We transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services.
- International transfers to third parties: Some of the third parties described in this privacy policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside.
1. How we store and secure Personal Information
- Information storage and security: We use data hosting service providers in the United States and Europe to host the information we collect, and we use technical measures to secure your data. For more information on where we store your information, please contact us at hello@simpleo.ai. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
- How long we keep information: How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
- Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
- Information you share on the Services: If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow other users to make full use of the Services.
- Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your SimpleO account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. We use 'cookies' to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Your rights relating to your Personal Information
How to access and control your information: You have certain rights available to you when it comes to your Personal Information. Below is a summary of these rights, how to exercise them and any limitations.
- Access and correct / update your information: Our Services give you the ability to access and correct / update certain information about you within the Service. For example, you can access your profile information from your account. You can correct / update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content (e.g. editing invitation). You may also amend or update inaccurate or incomplete personal information by contacting us at hello@simpleo.ai.
- Deactivate your account: If you no longer wish to use our Services, you may deactivate your account through your account settings. If you are unable to deactivate an account through your account settings, please contact us at hello@simpleo.ai.
- Request that we stop using your information / withdrawal of consent: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information. For example, if you believe a Services account was created for you without your permission or you are no longer an active user and wish to delete your account, you can request that we delete your profile or account as provided in this Privacy Policy. Where you have provided us with consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us at hello@simpleo.ai.
When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved.
- Opt-out of communications:You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your account settings menu, or by contacting us at hello@simpleo.ai to have your contact information removed from our promotional email list or registration database. Please note that even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.
Other important information
- Our policy towards children: The Services are not directed to individuals under 16. We do not knowingly collect Personal Information from children under 16. If we become aware that a child under 16 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact us at hello@simpleo.ai.
- Changes to our Privacy Policy: We may change this Privacy Policy from time to time. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice on the Services homepages, login screens, or by sending you an email notification. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.
If you disagree with any changes to this Privacy Policy, you will need to stop using the Services and deactivate your account(s), as outlined above.
Contact Information
- Contact Us: If you have questions or concerns about how your Personal Information is handled, please direct your inquiry to hello@simpleo.ai.
